(215) 947-7500
Fax  (215) 947-7501

Policies

OFFICE POLICIES FOR APPOINTMENTS

All patients are seen by appointment only. Appointment times reflect the health issues provided to the receptionist at the time your appointment is scheduled (e.g. is the visit for acne, wart treatment, total skin examination, a surgical procedure or a consultation regarding a specific skin concern). We make every effort to see you at your scheduled time. Lengthy delays most often result from patients asking for additional time to address issues other than those originally scheduled. Please be considerate of how this may impact others whose appointments follow yours. If there are multiple dermatologic concerns, which need to be addressed, you may be asked to schedule a follow up appointment so that adequate time can be allocated for each problem.

LATE ARRIVALS
Anytime you suspect you may arrive late for your appointment, please call to inform us as much in advance as possible. If you are more than 15 minutes late, it will be at the discretion of the front staff and providers to determine if there will be adequate time to see you without impacting patients whose appointments follow yours. We certainly take traffic and weather conditions into consideration, and we will always try to accommodate as we all run late sometimes. Those patients that need to reschedule their appointment will incur a cancellation fee.

CANCELLATIONS
If you are unable to attend your appointment, you are responsible for calling the office to give us a minimum of 24 hours notice. This courtesy on your part will make it possible to give the time set aside for you to another patient who needs it. Anything less than 24 hours does not allow us adequate time to ensure another patient can be scheduled. We do try and help remind you with a courtesy reminder call; however, your appointment is considered confirmed when it is made and the final responsibility for keeping scheduled appointments is yours. If appropriate notice is not given in time, you will incur a cancellation fee of $50.00 for any type of medical dermatology appointment and $125.00 for any type of surgical appointment, to cover a portion of the overhead expense incurred for each visit. A cancellation fee will also be incurred if we cannot see you because you failed to provide and/or bring with you any of these required items:
• Valid insurance card
• Photo id
• Co-pay as required by your insurance carrier
• Valid referral if required by your insurance carrier
• Custodial parent, legal guardian or written authorization to treat if the patient is a minor
• Means for full payment for self-pay patients

We reserve the right not to reschedule patients who repeatedly miss appointments.

We hope this letter finds you and your family in good health. As you know, we closed our office to all but emergency visits during the initial stage of social distancing to help “flatten the curve.”  Now that Pennsylvania is beginning to reopen, we are offering expanded services.

Although nothing we do can guarantee protection against COVID-19, you will notice some major changes when it is time for your next appointment, in accordance with recommendations from the American Academy of Dermatology (AAD) and the U.S. Centers for Disease Control and Prevention (CDC). We ask you to bear with us as we implement these new practices.

  • Screening Questions – Before your visit and when you arrive, our staff will check that you are not experiencing symptoms caused by COVID-19. If you are experiencing those symptoms, we will ask you to schedule a telemedicine visit.
  • Masks – Like all essential businesses in Pennsylvania, we will require each patient and guest to wear a mask over their nose and mouth at all times.
  • Sanitation – We have increased the cleaning of each room between patients and our waiting room will no longer offer magazines, children’s toys, or other items that could transmit viruses.
  • Visitor Limits - To minimize the density of people in our office, only minors and patients with disabilities requiring assistance may be accompanied by a support person.
  • Social Distancing – Six-feet distances are marked in our waiting room. Please follow these boundaries or, if we are not able to bring you to an exam room immediately after you check-in at our front desk, you may wait in your car for a text when a room is ready.
  • Hand Sanitizer - We will have sanitizer available for your use and ask you to sanitize your hands when you enter the office and as needed throughout your visit.
  • Fewer Appointments – We will be seeing fewer patients to reduce the number of people in our office at one time. This will result in fewer scheduling options, but please know we are committed to being there if you need us. Our staff will work with you to provide access.
  • Telemedicine – We will continue to offer telemedicine visits for any appropriate conditions, including screening visits if you are not sure whether you need to come in. We recommend telemedicine for high-risk patients, and for selected follow up visits.

Thank you for being our patient. We look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you safe in our practice. To make an appointment, please call our office at 215-947-7500.

Pennsylvania Dermatology Group